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Concierge User Manual

1. Introduction

Concierge is a powerful mobile interface that integrates with SALTO ProAccess Space (v6.0+) to provide enhanced, remote access control capabilities. It enables real-time door monitoring, remote door actions, group management, lockdown functions, and automation—all from your mobile device.

Note: Concierge is most effective when used with online-enabled (wired or wireless) SALTO doors. Concierge is not a replacement for SALTO ProAccess Space but a remote management extension.

SALTO Requirements:

  • SALTO ProAccess Space v6.0 or above

  • SHIP integration module added to SALTO

  • Server accessible via network

  • Port 8100 open and forwarded

  • VPN recommended (not mandatory)
     

2.  Getting Started

2.1 Registration

  1. Open the Concierge app

  2. Enter your name, email, and create a password

  3. Accept the Terms & Conditions

  4. Tap Register

  5. Set a PIN for secure quick access

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2.2 Authentication
You can log in using:

  • PIN code

  • Fingerprint (if enabled)

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2.3 Site Configuration
To use Concierge, you must:

  • Activate your license

  • Add at least one site (up to 5 supported)

 

Steps:

  1. Go to Site Management

  2. Tap Add Site

  3. Enter: Site Name, Server Address, Port Number, Username & Password (from SHIP settings)

  4. Tap Save

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To switch between sites:
Tap the current site name at the top and select a new one from the dropdown.

3. Main Interface

3.1 Home Screen
The home screen shows real-time site connection status:

  • Online

  • Offline

  • Unavailable

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3.2 Navigation Drawer
Accessible via the left menu:

  • Home

  • Doors

  • Door Dashboard

  • Manage Site

  • Maintenance

  • About

  • License

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3.3 Bottom Navigation Bar

  • Groups

  • Lockdown

  • Automation

  • Audit ​

(Requires an active license)

4. License Management

4.1 Activating Your License

  1. Go to License Management

  2. Enter your license key or scan QR code

  3. Tap Activate License

 

Note: The license is tied to the device’s hardware ID and cannot be moved.

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4.2 License Status
🟢 Green – Active

🟡 Yellow – Expiring soon

🔴 Red – Expired or invalid

5.  Door Management

5.1 Door Dashboard
Displays real-time status of online doors only.
Access: Door Dashboard → View door statuses (open, alarmed, etc.)

 

5.2 Door Groups
Door Groups (Zones) show all doors (online or offline).

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Steps:

  1. Go to Groups

  2. Tap a group to view doors

  3. Tap an online door to open it remotely

 

If offline or uninitialized, an error message will appear.

6. Security Features

6.1 Lockdown Mode

  1. Go to Lockdown

  2. Tap Activate Lockdown

  3. To end lockdown: tap End Lockdown, confirm with PIN/fingerprint

 

During lockdown, all connected doors are secured based on SALTO’s configured policies.

 

6.2 Audit Logs
Tracks system and user activities.

 

Steps:

  1. Go to Audit

  2. View all events or filter by date

  3. Tap Today Events for a daily summary

7. Automation

Automate relay-based actions like turning on lights, HVAC, alarms, etc.

Steps:

  1. Go to Automation

  2. Choose an output

  3. Set relay time or choose Permanent Activation

  4. Confirm action

 

Requires outputs pre-configured in SALTO ProAccess Space - let us know if you need support in this.

8. Maintenance

8.1 System Logs & Diagnostics

  1. Go to Maintenance

  2. Tap Run Test

If successful, SHIP version, server time, and language are displayed.
If failed, a relevant error message will be shown.

 

System Log Export:

  1. Tap ✅ icon

  2. Select logs

  3. Tap the send icon to email logs using your device's messaging apps

Logs cannot be edited or deleted.

9. Troubleshooting

Common Issues:
License Validation Fails

  1. Check internet connection

  2. Confirm license code

  3. Contact support

 

Cannot Connect to Site

  1. Verify server & port

  2. Check network/VPN

  3. Ensure credentials are correct

  4. Confirm SALTO SHIP is configured

 

App Performance

  1. Restart the app

  2. Check for updates

  3. Clear cache if needed
     

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